Support
Need help? Most answers are below. If you can't find yours, write to us and we will reply as soon as we can.
Contact us
Email: support@clashofguild.com. Please include your player ID (Profile › Account, it starts with p-), your device and what happened. We usually reply within 2 business days.
Frequently asked questions
How do I keep my village safe?
Open Profile › Account and link a sign-in method (Google Play Games, Google, Apple or Telegram). A linked village can be opened on any device. A village that isn't linked lives only on your device.
How do I move to a new phone?
On the new phone, install the game and sign in with the same method you linked. Your village opens where you left it.
I lost my village.
If you had linked a sign-in method, sign in with it again. If you hadn't, write to us with your old player ID if you know it; we will try to help.
Someone is insulting or harassing me.
Open the message or the player's card and tap Report; our moderators review every report. Tap Block to stop seeing that player's telegraphs, chat messages and friend requests. See the community rules.
How do I delete my account?
In the game: Profile › Account › Delete account. More details on the account deletion page.
How do I change the language?
In the game: Profile › Settings › Language. The game is available in 18 languages and starts in your device's language.
I found a bug.
Write to us with your player ID, your device, your game version (Profile › Settings › About) and, if you can, a screenshot.
Last updated: 21 October 2026